Game Credits

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Refund Policy

Last updated: April 06, 2026

1. Digital Products Policy

All purchases on our platform are for digital voucher codes that can be redeemed for in-game items. Due to the instant-delivery digital nature of our products, all sales are generally final.

2. Refund Eligibility

Refunds may be considered in the following circumstances:

  • Technical errors preventing voucher code delivery
  • Duplicate purchases made in error
  • Unauthorized transactions (subject to investigation)

3. Non-Refundable Situations

Refunds will NOT be issued for: used voucher codes, change of mind after purchase, claimed dissatisfaction with in-game items, or requests made more than 7 days after purchase.

4. How to Request a Refund

To request a refund, please contact our support team within 7 days of your purchase with your order number and a detailed explanation of the issue.

5. Processing Time

Refund requests are typically reviewed within 3-5 business days. If approved, refunds will be processed to the original payment method within 5-10 business days. For assistance, please contact our support team.

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